Spencer Herrick

Grammarly

2021–Present

Personalization product lead, building end-to-end machine learning driven contextualization features for an AI writing assistant serving over 30 million active users.
Spearheaded 0 -> 1 product innovations including mobile keyboard, reading and summarization tools, and audience detection, driving a 50% increase in volume of suggestion engagement across premium users.
Drove the development of user style and voice distillation by leveraging natural language processing (NLP) models to deliver hyper-personalized writing suggestions and text generation.
Led the investment and adoption of context signal modeling for improved upgrade targeting. Since launch, initiative has created $30 million in cumulative 12-month new bookings.

Uber (via Postmates aquisition)

2018–2021

Represented the opinions of 60 million UberEats users across 30+ countries as the ratings and reviews product owner working to position UberEats as the social authority on food recommendations.
Led multi-million dollar Yelp content integration to display ratings, reviews, and dish photos throughout the UberEats mobile and web experiences.
Built and launched Postmates real-time courier tracking system. Using strategic intervention tools combined with ML-assisted prioritization, saved +10,000 deliveries/year that would have otherwise failed.
Implemented and automated order placement and refund tools. Saved over 5 million dollars in annual operating costs and significantly improved customer retention with ML-driven LTV models, dynamic policy structure, and bot-assisted workflows.

GearLaunch

2017–2018

Managed sophisticated ecommerce platform with over $100 million annual GMV.
Start-to-finish product owner of the GearLaunch Shopify App: competitive analysis, user research, technical architecture, UX design, project execution, seller education, and app launch
Full redesign and rebuild of user onboarding workflow. Reduced 2 week setup timeline to instant store access with robust self service education tools
Integrated multiple vendor APIs to increase product catalog offering and simultaneously improve production network coverage (resulting in improved shipping times site-wide)

AP Logic

2015–2017

Leading day-to-day operations of custom software development company, building unique enterprise applications from the ground up and driving creation of internal products
Primary corporate financial manager, setting fiscal strategy and business model along with ensuring daily metrics, budgets, and contract fulfillment.
Recruiting lead, hiring and contracting for software production team
Manager of custom software development team, tackling large-scale entrepreneurial endeavors and eCommerce customizations.

MINDBODY

2013-2015

Responsible for the integrity of a code base with over 200 customer-facing pages
Senior quality assurance team member working in a fast paced continuous deployment environment
Implemented quality standards and practices for my team resulting in 100% reduction of production code rollbacks within 6 months

Large Hadron Collider, Genève, Switzerland

2011

Monitored the Detector Control System for the purpose of data acquisition and resolved safety concerns within the detectors
First responder for any detector anomalies in the underground experimental apparatus or sensor array
Collaborated with Particle Physicists, both local and international, to develop software tools in C++, and perform calculations with the ALIEN computer cloud

Work Experience